Pickup happens in the meet & greet area on the arrivals level, where the chauffeur waits with a name board. Flight status is tracked in real time and departure from the airport is adjusted if the plane is delayed, with no additional charge. Sixty minutes of free waiting after landing is included. On request we arrange special luggage handling (prams, sports equipment, instruments) as well as child seats and booster cushions.
Drop-off inside the Old Town requires familiarity with the restricted traffic zone. The Main Square, Floriańska, Grodzka and Kanonicza streets are accessible only to permitted vehicles - our chauffeurs hold the necessary permits and deliver guests directly to hotel entrances. In a few pedestrian-only pockets (such as the area around St. Mary's Basilica after 18:00) we stop at the nearest legal curb and assist with luggage for the final 50-100 metres.
For guests staying at Bonerowski Palace, Hotel Stary, Pod Różą, Copernicus, Francuski, Senacki, Unicus Palace or Radisson Blu we coordinate with concierge teams for discreet check-in. Late-night transfers (after 22:00) and early-morning pickups (before 06:00) use alternative routing via Basztowa and Dunajewskiego, cutting 5-8 minutes off the journey. The fare is fixed at booking and includes luggage, child seats, traffic variability and night hours. A VAT invoice is issued on request after the ride.
Nearby
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Main Square (Rynek Główny) largest medieval square in Europe, 2 minutes walk from Bonerowski
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Wawel Castle royal castle and cathedral, access for permitted vehicles via Podzamcze street
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Cloth Hall (Sukiennice) Renaissance merchant hall at the centre of the square, branch of the National Museum
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St. Mary's Basilica Gothic basilica with the hourly bugle call played from the taller tower
Best suited for
- Hotel guests at Bonerowski, Stary, Pod Różą, Copernicus
- Honeymooners and anniversary stays in heritage townhouses
- Corporate delegations at Radisson Blu and Sheraton
- Families sightseeing with children (child seats included)