The administrator of viptransfers.pl personal data is vip transfers spółka z ograniczoną odpowiedzialnością with its registered office in kraków, ul. szlak 77/222, 31-153 kraków registered in the national court register, identifying itself with krs number: 0000775527, nip: 6793181754, regon: 382759022, hereinafter referred to as vip transfers.

personal data of individuals are processed in accordance with the regulation 2016/679 of the european parliament and of the council of the eu of april 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such personal data, also known as rodo (eu general data protection regulation), which will become directly applicable in national legal orders on may 25, 2018.


Payment by credit or debit card is not subject to any additional fees.

If you choose to book a transfer via viptransfers.co.uk, you can pay the entire anticipated cost of your order in advance. sometimes payment can be made after the service is completed: in cash, by credit card or by bank transfer. We issue vat invoices. To arrange a form of payment, please contact us at kontakt@viptransfers.pl or by phone: +48 574 254 347.

your reservation may be subject to additional charges (e.g. for waiting time, parking, highway tolls, entrance fees, meals and accommodation for drivers).

hourly rates include a limit of 20 km for each full hour, unless otherwise noted or agreed.

transfer rates include 1 hour of rental.

price includes: passenger insurance, driver with English language skills, free wifi internet in the car, bottled water, car rental and fuel.

price does not include: parking fees, highway tolls, entrance fee, driver’s meal and accommodation, gratuity (optional 10%) and tax (8% vat).

the price quoted is the final price based on the information provided at the time of booking and will not increase by additional unforeseen costs, unless there is a change in the itinerary or additional trips are undertaken at your express request and with your consent. changes must be reported to kontakt@viptransfers.pl

on your credit card statement, the payment will appear as having been made to vip transfers sp. z o.o.

by providing your e-mail address, you agree to receive e-mails from vip transfers. your e-mail address will never be forwarded to other parties.

your personal data is protected and processed in accordance with the requirements of the act of august 29, 1997 on the protection of personal data (journal of laws 2014, item 1182).

reservation and cancellation

if you book a particular service and use the quick payment on viptransfers.co.uk, you will receive a confirmation of your reservation from us to the email address you provided in the order form.

if you wish to add / change the details of your reservation or cancel your reservation, please contact us at kontakt@viptransfers.pl.

in case of cancellation of the reservation for less than 24 hours from the agreed start time of the order, 50% of the order value will be refunded.

in case of cancellation of the order for less than 12h hours from the established start time of the order, no refund will be given.

in case of no-show of the passenger at the agreed place and time, no refund will be possible. please note that we always make efforts to contact the passenger who does not show up at the agreed place and time.

terms and conditions of service

vip transfers requires a minimum of 6 hours advance notice for online reservations during regular business hours.

if you wish to book a car with less than 6 hours advance notice, please contact us by phone: +48 574 254 347 or by email at kontakt@viptransfers.pl.

we make every effort to ensure the punctuality of our drivers, but you certainly understand that we cannot take responsibility for delays due to causes beyond our control.

the driver will drive at a safe and reasonable speed, adapted to road conditions, traffic and applicable regulations.

the customer is responsible for any damage caused by the customer to the interior or exterior of the rented vehicle and will be charged the applicable costs for any repairs necessary to restore the vehicle to full working order.

in some cases, we may use subleased vehicles.

if there are any changes or deviations resulting in an extended itinerary, other than those agreed upon at the time of booking, the customer will be charged additional costs in accordance with the price list on our website.

if necessary, we reserve the right to change the vehicle or driver at any time.

our drivers will take the most optimal route of the day, unless otherwise instructed by the client at the time of booking.

vip transfers’ and subcontractors’ vehicles are fully insured for passenger and liability insurance. however, any customer property is carried solely at the customer’s own risk and vip transfers is not responsible for any loss or damage to such property.

vip transfers maintains a record of lost items in its office and will make every effort to return to customers any items left in our vehicles or subcontractor vehicles.

vip transfers and our drivers have the right to refuse to transport passengers who are under the influence of alcohol or drugs or whose behavior poses a danger to the driver, the vehicle or other passengers.

smoking is strictly prohibited in all vip transfers vehicles. the fee for each violation of this regulation is 2000.00 PLN net.

nothing in these rules and regulations affects the customer’s rights under applicable law.

collection of personal data

some visitors to viptransfers.co.uk choose to interact (e.g., fill out a form), which requires vip transfers to collect personal information. the amount and type of information collected by vip transfers depends on the nature of the interaction. in each case, vip transfers collects such information only insofar as is necessary or appropriate to fulfill the purpose of the viptransfers.co.uk user’s interaction. vip transfers does not disclose personally-identifying information other than as described below. visitors may at all times decline to provide personally-identifying information, with the understanding that doing so may prevent them from engaging in certain activities in connection with the site.

vip transfers collects non-personally identifiable information such as browser type, language preference, referring site, and date and time of each visitor request. the purpose of collecting non-personally identifiable information is to better understand how internet users use websites, and to maintain aggregate statistics about visits to our own website.

protection of certain personal information

vip transfers discloses personally identifiable and personally identifying information only to those employees and contractors who need to know that information to process it on behalf of vip transfers, who have agreed not to disclose the information to third parties. some of the contractors, may be located outside of poland, in the european union, where uniform data protection rules apply as of may 25, 2018. by using the viptransfers.co.uk website, you consent to the transfer of such information to them. vip transfers does not rent or sell potentially personally identifiable information to anyone. except to employees and contractors as described above, vip transfers discloses personally identifiable and personally identifying information only when required to do so by law.


a cookie is a string of information stored by a website on a visitor’s computer and the visitor’s browser makes the information available each time the user returns to the website. rama uses cookies to help identify and track visitors and assess usage or access preferences of the site. viptransfers.co.uk visitors who do not wish to place cookies on their computers should set their browsers to reject cookies before using viptransfers.co.uk websites, with the caveat that some features of viptransfers.co.uk websites, may not function properly without the aid of cookies.

vip transfers does not store any sensitive personal information. personal data will be stored for no longer than necessary for the purpose of processing and may be deleted at any request of the user, who has the right to:

correct, complete, update or rectify your personal data,

object to the processing of your personal data,

request deletion of your personal data’ right to be forgotten.

for this purpose, please contact us by email at kontakt@viptransfers.pl.

vip transfers undertakes to ensure the confidentiality of the personal data processed. upon termination of data processing services, delete all existing copies of the data, unless European Union or Polish law mandates the retention of personal data.

vip transfers upon discovery of a personal data breach shall, without undue delay, report the incident to giodo and, if necessary, to the cyber security department of the ministry of digitization within 72 hours, and shall immediately notify the persons whose data has been breached.