Cancellation Policy
Transparent, fair conditions for your peace of mind. We believe premium service means clarity at every step.
Refund Tiers by Service Type
Cancellation terms depend on the type of service booked. The earlier you notify us, the more flexible we can be.
Standard Transfer
City & Airport, up to 50 km
More than 12 hours before pickup
Full refund
4 to 12 hours before
50% refund
Less than 4 hours
No refund
No-show
Airport: 60 min wait / City: 15 min wait — no refund
Long-Distance Transfer
Over 50 km
More than 24 hours before pickup
Full refund
12 to 24 hours before
50% refund
Less than 12 hours
No refund
Hourly Chauffeur Service
Chauffeur at your disposal
More than 48 hours before
Full refund
24 to 48 hours before
50% refund
Less than 24 hours
No refund
Premium / Events / Groups
3+ vehicles
More than 7 days before
Full refund
3 to 7 days before
50% refund
Less than 3 days
No refund
How Refunds Work
Refunds are processed within 5–10 business days to your original payment method. You will receive an email confirmation once the refund is initiated.
Need to Cancel?
Contact us at +48 574 254 347, WhatsApp or email kontakt@viptransfers.pl. We are available 24/7 and will confirm your cancellation immediately.
Rebooking & Individual Approach
Plans changed? Get in touch — we review every situation individually and strive to find the best solution. Rebooking is free of charge when requested with adequate notice. If rescheduled within the cancellation window, refund terms are calculated from the original pickup date.