The administrator of viptransfers.pl personal data is VIP Transfers spółka z ograniczoną odpowiedzialnością with its registered office in Krakow, ul. szlak 77/222, 31-153 Krakow registered in the National Court Register, identified by KRS number: 0000775527, NIP: 6793181754, Regon: 382759022, hereinafter referred to as VIP Transfers.
Personal data of individuals is processed in accordance with the EU Parliament and Council Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such personal data, also known as RODO (EU General Data Protection Regulation), which will become directly applicable in national legal orders on May 25, 2018.
Payments
If you pay by credit or debit card, we do not add any additional fees.
If you choose to book a transfer through viptransfers.pl, you can pay the entire anticipated cost of your order in advance. Sometimes payment can be made after the service is completed: in cash, by credit card or by bank transfer. We issue vat invoices. To arrange a form of payment, please contact us at kontakt@viptransfers.pl or by phone: +48 574 254 347.
Your reservation may be subject to additional charges (e.g., waiting time, parking, highway tolls, entrance fees, meals and driver accommodations).
Hourly rates include a limit of 20 kilometers for each full hour, unless otherwise noted or agreed.
Transfer rates include 1 hour of rental.
The price includes: passenger insurance, a driver with English language skills, free wifi internet in the car, bottled water, car rental and fuel.
The price does not include: parking fees, highway tolls, entrance fee, driver’s meal and accommodation, gratuity (optional 10%) and tax (8% vat).
The price quoted is the final price based on the information provided at the time of booking and will not increase by additional unforeseen costs, unless there is a change in the itinerary or additional travel is undertaken at your express request and with your consent. Changes must be reported to kontakt@viptransfers.pl
The payment will appear on your credit card statement as having been made to VIP Transfers Ltd.
By providing your e-mail address, you agree to receive e-mails from VIP Transfers. Your e-mail address will never be passed on to other entities.
Personal data shall be protected and processed in accordance with the requirements under the Law of August 29, 1997 on the Protection of Personal Data (Journal of Laws 2014, item 1182).
Reservation and cancellation
If you book a particular service and use quick payment on viptransfers.pl, you will receive a confirmation of your booking from us at the email address you provided in the order form.
If you wish to add / change the details of your reservation or cancel your reservation, please contact us by email (kontakt@viptransfers.pl).
If you cancel one of the following bookings:
If you cancel one of the following bookings:
Terms of service
VIP Transfers requires a minimum of 6 hours advance notice for online bookings during regular business hours.
If you wish to reserve a car with less than 6 hours’ notice, please call +48 574 254 347 or email us at kontakt@viptransfers.pl.
While we make every effort to ensure the punctuality of our drivers, you surely understand that we cannot take responsibility for delays due to causes beyond our control.
The driver will drive at a safe and reasonable speed, adapted to road conditions, traffic and applicable regulations.
The customer is responsible for any damage caused by him to the interior or exterior of the rented vehicle and will be charged accordingly for any repairs necessary to restore the vehicle to full working order.
In some cases, we may use subleased vehicles.
If there are any changes or deviations resulting in an extended itinerary, other than those agreed upon at the time of booking, the customer will be charged additional costs in accordance with the price list on our website.
If necessary, we reserve the right to change vehicles or drivers at any time.
Our drivers will take the most optimal route on any given day, unless otherwise instructed by the customer at the time of booking.
VIP Transfers’ and subcontractors’ vehicles are fully insured for passenger and liability insurance. However, any customer property is carried solely at the customer’s own risk and VIP Transfers is not responsible for any loss or damage to such property.
VIP Transfers keeps a record of lost items in its office and will make every effort to return any items left in our vehicles or subcontractor vehicles to customers.
VIP Transfers and our drivers have the right to refuse to transport passengers who are under the influence of alcohol or drugs or whose behavior poses a danger to the driver, the vehicle or other passengers. In such a case, the customer is not entitled to a refund for the booked service.
Smoking is strictly prohibited in all VIP Transfers vehicles. The fee for each violation of this regulation is a net cost of PLN 2000.00.
If the customer poses a threat to the life or health of the driver, VIP Transfers has the right to terminate the service immediately. In this case, refunds for the unused part of the service will not be possible. Additional charges are possible.
None of the provisions of these regulations affect the customer’s rights under applicable laws.
Collection of personal data
Some visitors to viptransfers.pl opt to interact with VIP Transfers in ways that require VIP Transfers to gather personally-identifying information. The amount and type of information that VIP Transfers gathers depends on the nature of the interaction. In each case, VIP Transfers collects such information only insofar as is necessary or appropriate to fulfill the purpose of the viptransfers.pl user’s interaction. VIP Transfers does not disclose personally-identifying information other than as described below. Visitors can always refuse to provide personally-identifying information, with the understanding that doing so may prevent them from engaging in certain website-related activities.
VIP Transfers collects non-personally-identifying information, such as browser type, language preference, referring site, and date and time of each visitor request. the purpose of collecting non-personally identifying information is to better understand how visitors use the websites and to maintain aggregate statistics about visitors to our own website.
Protection of certain personal data
VIP Transfers discloses personally identifiable and personally identifiable information only to those employees and contractors who need to know the information to process it on behalf of vip transfers, who have agreed not to disclose the information to third parties. Some of the contractors, may be located outside of Poland, in the European Union, where uniform data protection rules have been in place since May 25, 2018. By using the viptransfers.pl website, you consent to the transfer of such information to them. vip transfers does not rent or sell potentially personally-identifying information to anyone. other than to employees and contractors as described above, VIP Transfers only discloses personally-identifying and personally-identifying information when required to do so by law.
Cookies
A cookie is a string of information stored by a website on a visitor’s computer and the visitor’s browser makes the information available each time the user returns to the website. rama uses cookies to help identify and track visitors and assess usage or access preferences of the site. Visitors to viptransfers.pl who do not wish to place cookies on their computers should set their browsers to reject cookies before using viptransfers.pl websites, with the caveat that some features of viptransfers.pl websites, may not function properly without the aid of cookies.
VIP Transfers does not store any sensitive personal data. Personal data will be retained for no longer than necessary for the purpose of processing and may be deleted upon any request by the user, who has the right to: correct, complete, update or rectify your personal data, object to the processing of your personal data, request the deletion of your personal data’ the right to be forgotten. For this purpose, please contact us by email at kontakt@viptransfers.pl.
VIP Transfers undertakes to ensure the confidentiality of the personal data processed. Upon termination of processing services, it shall delete all existing copies of the data, unless European Union or Polish law mandates the retention of personal data.
VIP Transfers, upon discovery of a data breach, shall without undue delay report the incident to giodo and, if necessary, to the cyber security department of the Ministry of Digitization within 72 hours, and shall immediately notify the individuals whose data was breached.