Frequently Asked Questions

The quickest way is through the booking form at viptransfers.pl/en/booking — you'll get an instant quote. You can also call (+48 574 254 347) or email kontakt@viptransfers.pl.

The earlier the better — it ensures we assign exactly the vehicle and chauffeur you expect. Online bookings require at least 6 hours' notice, but if the situation calls for it, give us a call — we can arrange a transfer as little as one hour before departure.

Credit/debit card online at booking (no surcharge), cash, card in the vehicle, or bank transfer after the service. VAT invoices are issued on request.

Yes. The price confirmed at booking is binding and does not change unless you modify the route or add extra stops.

Passenger insurance, English-speaking chauffeur, in-car Wi-Fi, bottled water, vehicle hire and fuel. Parking fees, motorway tolls and gratuity (optional 10%) are not included.

Yes. In the booking form you can add additional vehicles — each with its own route, pickup time and car type. You'll receive a single confirmation covering all rides.

Yes. We handle multi-stop itineraries — provide all points when booking or arrange them with our concierge by phone.

Yes. We monitor your flight status in real time and automatically adjust the pickup time to match the actual landing. There is no extra charge for this.

The driver waits in the arrivals hall holding a name board with your name (or company logo). After landing you'll receive an SMS with the exact location and driver contact.

Yes. At selected airports (including Krakow KRK, Warsaw WAW) we offer VIP Terminal service — you can add this as an extra when booking.

Yes. We operate transfers to and from European airports including Berlin (BER), Prague (PRG), Vienna (VIE), Bratislava (BTS), Munich (MUC), Amsterdam (AMS), Zurich (ZRH) and Budapest (BUD).

Yes. Transfers work both ways — airport to hotel and hotel to airport. For hotel pickups the driver waits at the entrance at the agreed time.

Specify the number of suitcases and any special items (skis, pushchair, golf equipment) when booking. We'll match the right vehicle. The Mercedes V-Class accommodates up to 6 passengers with full luggage.

Mercedes S-Class Long, Mercedes V-Class Exclusive Extra Long, Mercedes E-Class, Range Rover Vogue and Škoda Superb L&K. All vehicles are black, fully insured and equipped with Wi-Fi, multi-zone climate control and bottled water.

Yes. When booking online you select the vehicle class and model. We reserve the right to substitute an equivalent or higher-class model if operationally necessary.

Sedans (S-Class, E-Class, Superb) — up to 3 passengers. Van (V-Class Extra Long) — up to 6 passengers in conference seating. Range Rover — up to 3 passengers.

Yes. We provide a child seat on request — specify the child's age when booking and we'll prepare the appropriate type. This is a complimentary extra.

No. Smoking is strictly prohibited in all vehicles. Violation of this policy results in a PLN 2,000 net penalty.

Yes. All our chauffeurs speak English. Communication is in Polish or English according to client preference.

Yes. We offer two models: transfer (point-to-point) and hourly hire (chauffeur at your disposal for the entire day with a 20 km/h allowance). Ideal for roadshows, business delegations and events.

Yes. The chauffeur loads and unloads luggage, opens doors and assists with boarding. This is part of our standard service.

Yes. We organise event transport — from a single ride to fleet coordination for an entire guest group. Vehicle decoration is available on request.

Yes. For multi-vehicle bookings or large groups, contact us directly and we'll prepare a bespoke quote with full logistical coordination.

Yes. Notify us by email (kontakt@viptransfers.pl) or phone. For short-term transfers, changes at no extra charge are accepted up to 24 hours before departure.

Cancellation terms depend on the service type. Standard transfers (up to 150 km): full refund 12+ hours before pickup, 50% refund 4-12 hours, no refund under 4 hours. Long-distance, hourly and premium services have different tiers. Full details at viptransfers.pl/en/cancellation-policy.

No refund is given for a no-show. We always attempt to contact the passenger by phone before recording a no-show.

Yes. Route changes are possible during the ride — they may incur an additional cost per our published rates, and you'll be informed before the change is made.